Satisfied Customers
Great reviews from some of our happiest customers.
Check out what one of our fantastic clients had to say:
Offering maximum availability, minimum geek-speak, and a common sense approach to keep local businesses running
“Mark has been wonderful with support and a great resource. He goes above and beyond — always willing to provide technical and operational support. His response time is impeccable even after hours. He has become a trusted resource for our IT Department.”
Ronda L. Jacobs
IT Manager, Inpatient Clinicals Valley Medical Center
"They calmly and capably solve all problems, speak in plain English, and don’t make me feel like an idiot in the process."
Julie Dexter Berg
"Mark Needham, owner of PC Therapist, has not only quickly solved all of my issues, but he has made extraordinary adjustments in his personal schedule in order to accommodate my computer system needs. Mark responds this way with unerring good humor, politeness and professionalism. I couldn't recommend PC Therapist more highly."
Richard McKinney
Seattle Attorney
"Mark has always been very fast with his response times to issues, which is important in our very busy veterinary business. If we have any live computer issues during the working day, we can count on him to minimize any computer downtime required. And given his maintenance efforts, we rarely have computer issues that actually lead to downtime. We've been very pleased with his service."
Alexander Aguila
DVM, DACVS, Animal Surgical & Orthopedic Center
“Mark has been working with us for years. He is the only IT person we’ve used who speaks like us more ordinary mortals who do not understand the tech world. His work has been great. Others we’ve used seem to create one problem for every problem they fix. Or, they won’t communicate in ‘earthspeak’.”
John Ramsey
FAQ
Yes. A router is hardware that provides connection to various devices, while a firewall filters the data going in and out of your network.
Yes, our services will increase to cover your needs as your business expands.
You can easily submit a HelpDesk request through our online portal to address any issues or questions that arise. Alternatively, you can email our Support Department to create a ticket, which will notify us, you, and your company’s management. This ensures accountability and allows you to track the progress of each request from start to finish.
We are available to meet whenever you have questions, but based on our experience, most of our clients find that quarterly meetings work best.
In the event of a cyberattack on PC Therapist, there would be no impact on your organization. PC Therapist takes security very seriously and has measures in place to prevent and mitigate attacks.